Frequently Asked Questions (FAQ)

We want to provide you with a hassle-free shopping experience. If you have questions about the shopping process, products or services, here are some common questions and answers:

  1. How do I place an order?
    You can browse the products on our website, select the products you want to buy, add them to the shopping cart, and complete the payment on the checkout page.
  2. Can I modify or cancel my order?
    If your order has not been shipped, you can contact our customer service team to modify or cancel your order. Once the order is shipped, it cannot be cancelled.
  3. How do I track my order?
    When your order is shipped, we will send a tracking number via email. You can use this number to track the package on the designated logistics company’s website.
  4. How much is the shipping cost?
    The shipping cost is calculated based on your location and the order amount. Please refer to our Shipping Policy for more information.
  5. Do you provide international shipping?
    Yes, we provide international shipping services. The specific shipping cost and estimated arrival time will be displayed at checkout.
  6. How do I return or refund?
    If you are not satisfied with the product, you can refer to our Refund Policy to understand the return process. Please note that return requests must be submitted within 30 days of receiving the merchandise.
  7. Is my payment information secure?
    We use advanced encryption technology to protect your payment information and ensure your transactions are secure. For more details, please refer to our Privacy Policy.
  8. What payment methods do you accept?
    We accept a variety of payment methods, including credit cards, debit cards, and other electronic payment methods. Specific options will be displayed at checkout.
  9. How to contact customer service?
    You can contact our customer service team by email (jtujntkryx@outlook.com) or phone (+48 508 006 442).
  10. How can I get the latest offers and promotions?
    Please subscribe to our email list or follow our website and social media platforms to get the latest offers and promotions.