Thank you for shopping at www.baggogo.com. If you are not satisfied with your purchase, we offer refunds and returns under certain conditions. Please read the following refund policy carefully:
- Return Conditions
We accept returns and refunds for the following situations:
The product is unused and in its original condition;
The product must be in its original packaging and with labels intact;
Return requests must be submitted within 30 days of receiving the product.
- Return Process
If you meet the return conditions, please follow the steps below:
Please contact our customer service team via email (jtujntkryx@outlook.com) with your order number and reason for return.
Our customer service team will review your request and provide a return address and related instructions upon approval.
Please return the product to the specified address and make sure to use a trackable shipping service. Return postage is the customer’s responsibility unless the return is due to product quality issues or the wrong product was sent.
- Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be made to your payment method. The exact time it takes to be credited to your account may vary depending on the payment service provider’s processing time.
- Non-returnable items
The following items are not eligible for returns and refunds:
Underwear and lingerie;
Discounted or promotional items;
Any custom-made items.
- Damaged or defective items
If the item you received is damaged or defective, please contact us immediately. We will provide you with a replacement or a full refund, depending on the circumstances.
- Contact us
If you have any questions about returns or refunds, please feel free to contact us at the following:
Email: jtujntkryx@outlook.com
Phone: +48 508 006 442